Refund Policy

Effective date: [Insert date]

pepprime aims to provide clear communication and professional support for every order inquiry.

Order Review

Please confirm product name, strength, quantity, and destination details carefully before payment or shipment discussion.

Refund Eligibility

Refunds may be considered only in limited situations, including verified internal processing error, confirmed incorrect item, or another issue accepted after review.

Non-Refundable Situations

• Change of mind after order confirmation
• Incorrect details provided by the customer
• Customs or courier delays outside our control
• Improper storage or handling after delivery

Issue Reporting

If there is a confirmed delivery or item issue, contact us promptly with order details, photos, and a short explanation.